Refund Policy

This Refund Policy explains how refund, cancellation, amendment, and payment-related requests may be handled when you use the Rentalgocar website, submit a car rental inquiry, or contact our support team.

Rentalgocar provides independent car rental inquiry assistance. We are not affiliated with, endorsed by, or officially connected to any specific car rental brand, supplier, or rental company.

Submitting an inquiry through our website does not automatically create a confirmed reservation and does not guarantee refund eligibility, vehicle availability, or a fixed rental price.

Rentalgocar does not own, operate, or directly supply rental vehicles. Final rental services, rental terms, payment requirements, deposits, cancellation rules, and refund rules may be controlled by the applicable rental provider or service partner.

Any refund or cancellation request may be subject to the provider's policies, selected rate type, rental location, booking status, payment method, and timing of the request.

If you only submitted a car rental inquiry and no payment or confirmed booking was made, there may be no payment to refund.

Our team may contact you to discuss available rental options, estimated daily rates, vehicle categories, pickup details, and booking-related steps. Until a booking is confirmed, prices and availability may change.

Cancellation rules may vary depending on the rental provider, vehicle category, rate plan, pickup location, rental dates, and how close the cancellation is to the pickup time.

Some rental bookings may allow free cancellation within a specific time window, while others may be non-refundable, partially refundable, or subject to cancellation fees.

If you request a cancellation, we may assist by reviewing your request or guiding you to the applicable provider process, but we cannot guarantee approval or refund eligibility.

Changes to pickup location, pickup date, drop-off date, time, driver details, or vehicle category may affect the rental price and availability.

Amendment requests may be treated as a new quote or new booking depending on the provider's rules. Additional charges may apply.

Rentalgocar may assist with amendment inquiries, but final approval and pricing depend on the applicable rental provider or service partner.

Refund eligibility depends on the provider's cancellation policy, selected rate type, booking status, payment status, pickup time, no-show rules, and any applicable fees.

Refunds may be reduced by provider penalties, cancellation charges, no-show fees, processing fees, administrative charges, currency conversion differences, or payment gateway charges where applicable.

If a refund is approved, the final amount and timing may depend on the provider and payment processor.

If a customer does not arrive at the pickup location on time, does not provide required documents, does not meet driver requirements, or cannot complete the rental process, the rental provider may treat the booking as a no-show.

No-show bookings may be non-refundable or may include additional charges depending on the provider's rules.

Rentalgocar is not responsible for refunds denied due to no-show, late arrival, missing documents, age restrictions, payment card issues, license problems, or provider-controlled requirements.

Rental providers may require a security deposit, credit card authorization, insurance selection, fuel deposit, toll deposit, or other hold at the time of pickup.

Deposit release timing is usually controlled by the rental provider, bank, or card issuer. Rentalgocar cannot control bank release times or provider hold policies.

Additional provider charges may apply for fuel, tolls, mileage, late return, cleaning, damage, additional drivers, young drivers, airport fees, or other rental-related items.

Refund processing times can vary depending on the rental provider, payment processor, bank, card issuer, and refund method.

Even after a refund is approved, it may take additional business days for funds to appear in the original payment account.

Rentalgocar may help you understand the status of a request where possible, but we cannot guarantee provider or bank processing timelines.

To request help with a cancellation, amendment, or refund-related inquiry, contact our support team with your name, phone number, email address, pickup location, rental dates, and any booking or inquiry reference available.

You can contact Rentalgocar at (855) 621-3777 or email support@rentalgocar.com.

Rentalgocar provides inquiry assistance and customer support guidance. We do not guarantee that a refund, cancellation, amendment, or provider approval will be granted.

Final decisions about refunds, cancellations, vehicle availability, deposits, insurance, and rental terms may rest with the applicable rental provider or payment processor.

We may update this Refund Policy from time to time to reflect changes in our website, service process, provider relationships, legal requirements, or business practices.

The latest version will be published on this page with the updated date.